Join Experience S.A (NP)

TERRIBLE Experience

Serkan Kurucu | 12 Sep 2017
I was given an appointment to move my internet connection from old flat to new flat.
I clearly asked if there is anything else to do from my side to have smooth transition. I was told that everything is OK, I don't need to do anything more.
But on the very same day that they need to come and connect my internet, I was told that at 8 AM in the morning my appointment was cancelled. I spend 2 hours on the phone with their customer service with no meaning. They told me on that day, when they cancelled my appointment, that I need to sign some papers. I asked them “why didn't you tell me on the day I took the appointment when I asked is there anything else to do from my side.” Answer was nothing but lots of meaningless arguments. Then I cancelled my internet subscription and returned the modem at 31st of March, 2017.

Now, after half a year, they are charging me with 79 EUR for modem I have already returned.

Only thing I can tell about this company is their motto (that's the way aha aha and like it') is piece of “NOTHING”.

I highly advise not to even get closer to this company. Otherwise, you will get plenty of headache!
3 Vues
1073
Status:
En attente de réponse
 

DERNIERS COMMENTAIRES

Travaux inachevés par ESPACE CREATION

Durant Semaine Nationale du Logement 2016,nous avons eu contact avec ESPACE CREATION pour la réalisation des travaux de...
Lire plus

Rechnung kritt awer keen Service

Den 1. Februar 2016 ass den Elektriker komm wéinst mengem Frigo, wou den Motor hannen...
Lire plus

TERRIBLE Experience

I was given an appointment to move my internet connection from old flat to new flat. I clearly asked if there is...
Lire plus

Excessive Overseas Roaming Charges!

I moved to Luxembourg in June and a week later traveled to Canada. I bought a data package and kept my mobile on...
Lire plus

Courrier perdu/volé

Courrier suivi internationnal identifié comme "réceptionné" alors que je ne l'ai pas recu. J'ai eu la bonne surprise de retrouver ma...
Lire plus

Humiliée pour avoir ajouté du sirop d'érable à ma crêpe

Ma mère étant en visite, nous nous sommes rendus, avec mon bébé au Chocolats du coeur afin...
Lire plus