Ecogec (NP)

Incredibly rude and condescending management

Mario Bugeja | 25 Jan 2016
Last year I was in the process of demolishing my house and our Commune suggested the services of the company that was to carry out roadworks in our street.

On their suggestion I contacted Ecogec and explained the situation. The first contact was very good and they checked out the property immediately so as to be able to provide an estimate. The problem arose when I had to provide my registered place of residence. Since we were still in the process of moving my registered address was still on the house to be demolished. They insisted that since the house was to be demolished I could not use that address. I agreed with them and provided an alternative address although I was not registered there, I also offered to pay upfront.

This is when things turned sour. One of the Management got involved and her attitude was incredibly rude and condescending. I would have perfectly understood had she said "thank you but we are not interested in your business", but no, I had to receive a call form my wife almost in tears after having spoken to this amazingly unprofessional person. I sincerely pity her subordinates who gave me the impression of being very professional and courteous.
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